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Our client is a dynamic and fast growing company in the ICT field, providing Network Management, IT infrastructure, IT Security, Applications Development services and IT Outsourcing solutions for clients across Europe. For their office in Bulgaria we are looking for a highly professional person with excellent interpersonal and managerial skills for the position of:

Director - Technical Service Delivery

The role covers oversight, governance, implementation, and administration of the full suite of Networking and IT processes and is directly reporting to the CEO.

Responsibilities
: 

: Manage international Technical Service teams to ensure total client satisfaction
: Set goals and deadlines, supervise teams performance, track deliverables, monitor budgets and time frames
: Develop systems, procedures and measures for continuous process flow improvements
: Review and analyze existing IT solutions efficiency and develop strategies for improvement
: Implement best practice procedures (ITIL v3)
: Support the Business Development team in new client acquisitions, demonstrate and explain the operations of the support services, negotiate SLA requirements

Requirements
: 

: University Degree in Computer Science/Engineering/Mathematics/Business (MBA will be an advantage) and fluent English
: Strategic view, strong technical skills, aptitude and managerial experience (7+ years, ideally in IT outsourcing environment) and proven track record of implementing or improving processes in a complex corporate structure
: Highly effective communicator with a talent to develop people and business relationships
: Leader, able to engage people to ensure services are delivered to exceed expectation

To apply send us a CV in English detailing your professional experience and a daytime telephone number, quoting the reference number of the position to opportunity@monday.bg. If you have any additional questions please call us at 02/9445314.

All applications are processed in strict confidence. Only short-listed candidates will be contacted.

License number # 972/13.08/2013

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